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Delivering The Highest Level Of Customer Service To Both Landlords And Tenants.
Kirsty Pilcher is a dedicated and experienced Senior Property Manager who is an integral part of our Perth team. With a passion for property management and a commitment to delivering the highest level of customer service to both landlords and tenants, Kirsty brings a wealth of knowledge and expertise to her role.
With years of experience as a Property Manager and as a landlord herself, Kirsty possesses a deep understanding of the intricacies involved in managing and overseeing day-to-day operations. She recognises the importance of attention to detail in ensuring that properties are well-maintained and that the needs of both landlords and tenants are met.
Kirsty’s portfolio includes a diverse range of clients, both local and international, and she has a thorough understanding of the complexities associated with managing foreign investment properties. She excels at providing expert advice and implementing strategies to maximise rental return and minimise vacancy rates.
Clients value Kirsty for her honesty, dedication, and professionalism. She is known for her proactive approach to property management, always going above and beyond to ensure that her clients’ needs are met and that their properties are managed to the highest standards. Kirsty’s commitment to excellence and her ability to build strong relationships with clients make her a trusted advisor and a valuable asset to our team.
Thank you so much Helen, Gio & Julie for your contribution to this happy outcome! What a team. We are excited to be new Queensland homeowners!
Bree was very persistant with our more niche, and harder to rent property, keeping communication levels high which was greatly appreciated. We have been thoroughly impressed with Bree’s work ethic and professionalism, and I would (and have) recommend her without hesitation.
Sabrina provides supporting guidelines from the first day of our move in and assisted us with any issues we’ve had, by successfully communicating via email and offering us suitable support in person. Thank you Sabrina and the team.
Julie has been an incredible support when buying a property. Very approachable, flexible with time, efficient and reliable, she always took the extra step in helping me when needed. I would certainly recommend Julie when you are next buying property.
Allen has been great to deal with and is proactive in the way he has managed our properties.
Quick to respond and always on top of any issues.
Steve gave us very relevant and credible advice and sold our property immediately in the midst of the Covid-19 global economic stall. Steve is well connected to get the best exposure and the right positioning to obtain the
best price.
The service I received from Jules was exceptional – from the first after hours phone conversation to the family property viewing at completion of sale. Jules is prompt, efficient and friendly. She listens carefully and fully endeavors to match the property with your requirements. I would definitely recommend her and SMATS for any property sales in the future.
It was a pleasure working with aussieproperty.com on my recent house purchase. We are very happy with the purchase, but really pleased with the super professional service by this amazing A team!!
Really appreciate the professionalism demonstrated by yourself (Laura) and the aussieproperty.com team in managing our asset in Melbourne.
I have been renting through aussieproperty.com for several years. They have not only been professional and diligent, they have also been personable.
Today I picked up the keys to our new rental. Huge thank you to Sarah Boyle for going over and above to help us secure a prefect property in the crazy rental shortage market. Sarah kept us updated throughout the process via phone, text and email, she is professional, efficient and very approachable. We are looking forward to dealing with her throughout our tenancy. Highly recommend aussieproperty.com
Kirsty has been incredible to work with. She has been extremely accommodating in every way. This was the best experience we have had with a real estate management company to date.
Paul White is very experienced and was always available to advise and act on our instructions, we will definitely deal with Paul again.
Allen and the team at aussieproperty.com have been managing my rental property for a number of years now and their service has been absolutely exceptional. Allen managed to find a tenant within a week and achieving maximum rent during a challenging time with Covid-19 lockdowns.
SMATS Group went the extra mile. Shayanee provided me various choices, giving me relevant information and advice in selecting a suitable house that cater my needs.
Exceptional in every way. Allen took over management of our Sydney property between tenants, renting the property within 24 hours of advertising it! He is a pleasure to deal with and we are delighted to have him as our property agent.
Excellent Property Manager. If I had a query Kirsty was always there to help. Both the lease and sale of my property were trouble free. Many grateful thanks to both Kirsty and Paul White.
Thanks Steve Janes and the Melbourne team for doing a great job in managing my property.
The Routine Inspection and associated report is just one example of why I am glad that I decided to change managing agents to aussieproperty.com
We have been so impressed with the professionalism, clear and timely communication, and willingness to answer all of our many questions, and would recommend your services to anyone else who is trying to buy a property from afar.
Allen even had a viewing for us with a tenant on a Sunday and brought a toolkit to fix a loose drawer, soo awesome!
I’d highly recommend using Allen. We live abroad and haven’t had to worry about how our property is.
While living overseas we know that everything is being taken care of while we are not there, with Anna as our Property Manager. With regular communication any issues are sorted out promptly and efficiently. We can rely on Anna and the team at aussieproperty.com to take care of our property portfolio.
Thank you again for your outstanding support to complete my Perth purchase. Your support and advice was crucial and excellent during this transaction.
Julie you are the absolute best at what you do! We feel so lucky we got to work with you on this journey, and couldn’t have asked for more dedication, knowledge, and support. THANK YOU!!!!
Sabrina Song is the best for many reasons. She is honest, accurate, efficient, patient and very friendly. Thank you, Sabrina!
Very satisfied with the management services for my investment property.
Bree was my property manager and she was so professional and always ready to help.
Kirsty has been looking after us for the past 5 years with exceptional, professional and friendly service. We cannot thank her enough for her time and attention in managing our property. If you are looking for a property manager you will not find anyone better. Thank you very much Kirsty for everything, it has been a pleasure.
Very helpful and efficient. We used the property management service and the apartment was rented out right away with high end rent for the area. Very pleased with
the service.
aussieproperty.com
would always communicate well and nothing was too hard for them. The whole team at aussieproperty.com have gone above and beyond and I would highly recommend aussieproperty.com to any prospective renters or buyers!
Shayanee, I sincerely appreciated your follow-up throughout the whole process like assisting me to get finance, planning my payment schedule ahead and keeping me updated on the construction progress.
As a first time buyer, everything was new to me. George and Julie were excellent – clearly explained everything, took time to get us comfortable, and showed good properties which actually matched requirements every time!
Allen and the team at aussieproperty.com are fantastic. We have had them looking after our apartment in Sydney for a few years now and couldn’t be happier with the service they provide. We have just had a change of tenant and Allen worked really hard and quickly to get a great new tenant in seamlessly.
As a first Aussie home buyer, I left my conversation with the SMATS team feeling fully informed and assured that I was in a good position to purchase an apartment.
I really appreciate Sarah Boyle’s service as my current property manager. She is responsive, understanding and caring, and always does her best to assist when we need.
When Alexander showed me an apartment he was brilliant in detailing everything about the property. He was quick with everything and had it all wrapped up within a couple of days. I would recommend Alex to anyone looking for a property, you will not be disappointed.
I would just like to thank the SMATS team regarding my property purchase in Melbourne,
I would not have been able to do this on my own and I have to say the whole process went through smoothly and without any dramas whatsoever.
I’ve had the pleasure of renting a property managed by Allen Habbouchi for over 2 years now.
Allen’s personable demeaner, prompt responsiveness and unwavering professionalism in all communications has truly made my tenancy a pleasure. I would highly recommend him to anyone as a property manager.
Thanks so much for all your help with the sale of both my Perth properties. You are a total legend!
Thank you! You’re exceptional.
A note of profound thanks for the outstanding work you have done in looking after our property. Yet again an outstanding level of service in every facet of looking after us, our tenants, and our house. You have certainly set the bar for the highest standard of service.
We are glad to have found a property manager like Laura.
From her emails and action, Laura is very dedicated and passionate about her work as a property manager. She strives for excellence. We are very glad we found her through SMATS. We hope we can work together for years to come.
We recently purchased two properties in Perth with great help from Julie. We find her very professional and passionate and greatly appreciate her effort.
Paul was able to negotiate a very significant reduction from the vendor’s expectations and get the contract across the line with no last-minute issues.
From day one Julie provided excellent service while searching for a property. She was extremely helpful and provided great suburb analyses. When we decided on a project, she was fantastic, ensuring that documents were completed in a timely manner, and even recommending a great solicitor for our closing needs.
Highly recommend Shanaye from aussieproperty.com. Very professional and very responsive. I’ve been with them for nearly 2 years and wouldn’t go anywhere else.
As a tenant I found Sarah Boyle was really professional to work with while securing our lease.
Thank you for all
your efforts.
I deal with many Property Managers in my role as Strata Manager and have always found Shanaye so easy to deal with. As well as being extremely responsive and proactive when responding to requests, she always does so with a positive and ‘solutions-based’ approach. Thank you Shanaye!
Shanaye is extremely efficient and has fantastic interpersonal skills. My dealings with her have been so professional and stress free 🙂
I am more than satisfied with Julie’s helpfulness and willingness to go the extra mile, on top of her great market knowledge, and will wholeheartedly recommend her to anyone who wishes to purchase a property.
Absolutely amazing experience with our property manager, Courtney Tulloch! Courtney’s top-notch skills and flexibility were instrumental in helping us secure our lovely new property. Her dedication and professionalism truly stood out throughout the entire process.
I went through Sarah Boyle to help me find a rental, knowing what the market was like. I was incredibly impressed with how Sarah found me a suitable rental in an efficient time frame. Sarah was also clear and concise and regularly communicated with me throughout the process. Made my busy life so much easier and definitely recommend to others.
Laura and her team have been instrumental in giving me peace of mind in owning an overseas property. She has always been prompt and responsive and has shown resilience by not giving up on my VCAT case which has taken almost 2 years to resolve.
I thought you were really lovely and professional at the home open on Sunday and appreciated your transparency and email updates. In this market a lot of agents are so bad at responding to enquiries and it’s really short sighted as that is how sellers are judging potential agents.
Thanks Julie. Can‘t say how impressed we were with how you handled the pressure and the sheer volume of inquiries. Fantastic work!
APC Queensland assisted me in understanding the best ways to present my Brisbane property for sale, as well as achieving a fantastic result in a very short time frame. I would not hesitate in recommending APC Queensland as your buying and selling agency in Brisbane or
on the Gold Coast.
I have been very impressed, happy and satisfied with Kirsty and her team with the value you have added to my investment property.
You were always a pleasure to deal with and nothing was ever too hard or out the way. You always kept us up to date and informed and we were treated respectfully from the very start of the tenancy, right up until when our bond was released.
I switched from another agency to aussieproperty.com a couple of years ago. I was looked after by Laura Scott and have not looked back since.
Thank you for all your help and assistance, you’ve easily been the best property manager we’ve ever worked with.
I highly recommend Kirsty Pilcher as a Property Manager from both a landlord and tenant perspective. Kirsty has made the whole process so simple, clear communication, personable, and just a great person to deal with.
We got to sell the unit way above our expectation and got a 5% capital gain. This was due to the competence of Steve and his ability to create value to the buyer.
Coming from a finance background, we were very analytical when making our purchasing decision. Julie was able to provide us with all the information we requested without being pushy or impatient. Would recommend her services for anyone.
Allen your professionalism and responsibility in your handling and management of the unit is truly commendable. I would like to extend my gratitude for the prompt and efficient turnaround of the apartment, your knowledge and advice were invaluable, especially in projecting the pricing of the rental. Looking forward to continuing working with you on this project.
Thank you! We appreciate your support and efficiency throughout the process and are thrilled with the purchase.
We have the utmost confidence in your choice of tenant & your ability to negotiate an equitable rent. Your advice regarding property management is honed with many years experience in Asia / Australia & its my pleasure to recommend your good service to any potential clients.
Thanks to all of you for your help with another successful purchase! It was a great experience again and I’m very happy with the result.
We highly recommend Courtney for anyone seeking a property manager who goes above and beyond to ensure a smooth and positive experience. Thank you, Courtney, for your exceptional service!
Despite all the uncertainties and volatility in the housing market during the pandemic, Julie was instrumental in ensuring our family purchased a property which we now call ‘home’. Julie listened and understood our needs, provided options, held our hand at each step, and went above and beyond to support us throughout the buying process. We can’t thank her enough!
Steve is very prompt to keep us updated with the various tactical moves he has to do to respond to the changing environment during midst of the Covid 19 situation.
I was able to engage Paul White from aussieproperty.com as a buyer’s advocate to help me find a home in what for me is a new city. As well as having extensive knowledge of the local market, Paul is objective, quick and decisive.
A BIG thank you to Julie for helping me find an investment property. She responded quickly and made good suggestions wherever I had questions. I will certainly seek her help again for my next purchase.
Allen organised/oversaw extensive renovation works down to the last detail, responding to all correspondence in a timely manner, despite the timezone difference. Nothing was too small or too difficult for him to arrange on our behalf. All his recommendations for tradespeople and fittings were excellent in regards to quality and value for money. Can’t recommend him highly enough!
You moved with amazing speed to coordinate the various aspects of the deal to conclude the deal in less than three months in a very competitive market.
It was my first time renting with aussieproperty.com. Overall, I’d say my experience renting from them has been excellent. The team is quite helpful.
Fantastic service and seamless integration from property management to property sale. Highly appreciated Paul’s professional approach and guidance throughout the process. I am very happy with the achieved sales price and can only recommend aussieproperty.com
Bree Collins has assisted us with renting out our investment properties recently when both became vacant at the same time. Bree was fantastic to deal with, keeping us informed every step of the way.
Through the ups and downs, the doubts and hopes – Julie was on our side and on the ball with all of the negotiations. Even after settlement, Julie was happy to help with the finer details, above and beyond what was required of her role. I would recommend Julie Kelley and the SMATS team wholeheartedly.
I am absolutely delighted to write this review for Sarah. The journey of finding and securing our new home was made incredibly smooth and enjoyable thanks to her exceptional service and dedication. Communication was always clear, timely, and reassuring.
It has been a great experience. I am grateful I have met with a professional agent who has been very cooperative and supportive in my rental application. Sarah assisted me with my application, helping me to stand out amongst the other applicants to be offered the advertised home for rent. 5 stars and keep up the good work Sarah Boyle.
We appreciate all your help and always being there to answer any queries we had. You certainly made the process seem very easy and we are thankful for the guidance you provided throughout the pre-purchase period.
I had a fantastic experience with our PM Sarah at aussieproperty.com Highly recommended.
She was great at communicating, very informed on issues and reliable.
Allen has been our property manager for a few years now and he’s doing a great job! He offered the right advice when it came to timeframes & pricing when we needed to find new tenants and the process was quick and smooth.
A special thank you to Sarah Boyle, for a great service and understanding shown to me.
A truly friendly and professional service. I can not recommend aussieproperty.com or Sarah highly enough.
I’d encourage any investor with property management to contact the team at aussieproperty.com and let their great service take the hassle & guesswork out of being a landlord.
We reside overseas, and Allen took over management of our Sydney property between tenants. He went above and beyond, seeing extensive renovation works completed and then renting the property within 24 hours! Can’t recommend him highly enough.
I am absolutely delighted to write this review for Sarah. The journey of finding and securing our new home was made incredibly smooth and enjoyable thanks to her exceptional service and dedication. Communication was always clear, timely, and reassuring.
Everyone I worked with on this purchase was fantastic. Ravin as usual gave me great advice and support.
Your expertise comes to the fore dealing with the tenants, looking after the property’s maintenance with your expert team of tradespeople.
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